Question: How to order?
Answer: Please order directly through our website. Or, contact us through:
Email: [email protected] or Whatsapp: +968 9771 8778
We speak English & Arabic.
Question: What is your shipping policy?
Answer:
- Shipping is free for all orders.
- Shipping methods are DHL, FedEx, EMS and Oman Post.
- There is no shipping on Fridays.
- Shipping times vary depending on location, but typically take a few days to several weeks.
- A shipping confirmation will be sent once your order has shipped
Here are some additional details:
- Shipping times are estimates and may vary depending on factors such as weather conditions, customs clearance, and other unforeseen circumstances.
- If you have any questions about shipping, please contact our customer service.
**Q: What is your refund policy?**
A: We offer a 10-day refund policy for all products purchased on our website. To request a refund, please contact us through our website or at [email protected] within 10 (ten) days of receiving your order. We will then provide you with a return address and instructions on how to return your product.
**Q: Who is responsible for shipping costs for a return?**
A: The customer is responsible for shipping costs for a return unless the return is due to an error on our part or a defect in the product.
**Q: Where should I return my product?**
A: All returns should be sent to our shop in Oman. In some cases, we may provide a return address in the USA to a 'return service processer'.
**Q: What are the steps for requesting a refund?**
A: To request a refund, please follow these steps:
1. Contact us within 10 days of receiving your order.
2. Provide us with your order number and reason for return.
3. We will provide you with a return address and instructions on how to return your product.
4. Once we receive your product, we will process your refund within 10 business days.
**Q: What are the exceptions to your refund policy?**
A: The following items are not eligible for a refund:
* Products that have been used or damaged.
* Products that have been opened or tampered with excecesively or had product removed (more than 75 gm).
* Products that are not in their original packaging.
* Products that are not returned to merchant within 30 days after the customer's receives the products.
**Q: What if I have more questions about your refund policy?**
A: If you have any more questions about our refund policy, please contact us. We are happy to help!
**Privacy Policy**
Privacy is important. This privacy policy explains how we collect, use, and share information about you when you visit or make a purchase from our website.
**Information Collection and Use**
When you visit our website, our website host may collect certain information about your device, including your IP address, browser type, and operating system.
We use the information we collect about you to:
* Process your orders and fulfill any customer service requests you may have.
We do not send marketing messages, but only messages related to your order.
**Sharing Your Information**
We do not share your personal information. We use it for:
* Fulfil your orders (for example, shipping companies)
* Provide customer service (for example, customer support)
* Collecting payments.
These third parties are only allowed to use your personal information for the specific purpose that we have shared it with them.
**Security**
We take security measures to protect your personal information. We use secure protocols to communicate and transfer data, and we protect your information on our servers with industry-standard security measures.
**Cookies**
We don't use cookies to collect information about your browsing activity on our website, but our website host might. Cookies are small text files that are stored on your computer or mobile device. They use cookies to improve your experience on our website, to keep track of your shopping cart, and other necessary processes to run a website.
You can choose to disable cookies on your computer, but this may prevent you from using certain features of our website.
**Changes to Our Privacy Policy**
We may update this privacy policy from time to time. Any changes will be posted on this page.
**Contact Us**
If you have any questions about this privacy policy, please contact us.